FAQ


1. About
Visit our ‘ABOUT’ page for information about Earcraft. If you are curious about our every day life then visit our social media pages. If you have suggestions or questions, then you can always contact us at info@earcraft.nl

 

2. Ordering 


Placing an order
 

To order an item on www.earcraft.nl is easy. Simply follow the steps below: 

1. If you have found the item(s) you would like to purchase, choose the desired size and click "add to bag". All items will be reserved for you for one hour in your shopping bag.
2. If you would like to finalize your order, then click on “bag”. you will be shown your shopping bag for review. Click on  “proceed to checkout” in your shopping bag.
3. Follow the step by step instructions, which will guide you through the registration and payment until your order has been confirmed. 
4. Immediately after this you will receive an order confirmation to your indicated e-mail address. As soon as your order has been shipped, you will receive another e-mail with a shipping confirmation and a tracking number if you choose to ship your order with registered or express shipping.


Delivery address

We send out the orders to the address which you have filled in under “shipping address” 

Items that are out of stock
If items are out of stock, you can send us an email for more info on when we have the item available again. You can also contact us to reserve an item. Email to askearcraft@gmail.com

Styling questions
For questions about styling, you can contact us at askearcraft@gmail.com

How can I check the status of my order?
Send us an email at askearcraft@gmail.com

Liability and risk of loss
Earcraft does not bear any responsibility for an incorrectly entered email address of the recipient of the gift voucher. Likewise, Earcraft does not accept any liability for the loss, theft, misuse or delayed delivery (e.g. due to technical problems) of the gift vouchers.

Fraud
Earcraft reserves the right to close the customer account and/or demand alternative payment in case of a fraud, or an attempt at deception or in case of a suspicion of other illegal activities in connection with a purchase of a gift voucher or at the time of redeeming it on our website www.earcraft.nl. The customer shall not have any right for the release or payment of the gift voucher in question.

3. Payment and Shipping
 

Payment methods
Earcraft accepts payments via iDEAL and paypal.

Shipment
All shipments are handled by PostNL. The orders will be shipped to your shipping address.

Handling time
All orders are made by hand per order, therefore your order will be shipped within 3 working days after we have received your payment. Please keep in mind that holidays and weekend days are no working days. During busy periods, such as special promotions and SALE the handling time of orders take up to 6 business days. You can always contact us to ship your order faster, however we cannot always guarantee to ship your order faster.

To which countries does Earcraft ship?
Everywhere you want!

Missing/ incorrect/ broken item
Please contact us and we will take care of it. We make every effort to keep sufficient stock of items shown on our site. Yet, occasionally we do sell out of products before the site can be updated. You will receive an e-mail if an item that you have ordered is out-of-stock. Your money will be transferred back to you.

Missing order
If your order has still not arrived 20 business days after we have send out the order then please contact us and we will take care of it.

4. Other
 

How do I sign up for the newsletter?
You can enter your email address in the ‘newsletter’ box and click on ‘GO’. You will receive a confirmation email in which we confirm your subscription to our newsletter. You can also choose to receive our emails while checking out.  

7. Contact Us

Further questions
Please contact our service team at askearcraft@gmail.com

Answering emails
All emails will be answered within 2 working days. If you have an urgent question then please add ‘URGENT’ to the description of the email subject. Urgent entitled emails will be answered within 1 working day.